Job Advert

Fixed Term roles until 31st March 2026

Location: Museum of the Jewellery Quarter (MJQ)

1 role working 22.2 hours per week 9am-5pm, Thursday – Saturday

Salary: £14,585.44 per annum

2 roles working 16.5 hours per week 10:15-4:15pm, (inc: unpaid 30 min break)Thursday – Saturday

Salary: £10,840.52 per annum

Are you passionate about visitor experience?

We are looking for enthusiastic, hardworking, and positive individuals to join us as we start to re-open the Museum of the Jewellery Quarter (MJQ). You’ll be ensuring that everyone who walks through the doors of our fantastic museum has a great experience!

We are looking for the right people who will enjoy enriching the visitor experience by:
• Being pro-active and passionate in encouraging visitors to engage appropriately with and derive benefit from the museum’s exhibits, workshops, events and facilities
• Provide high standards of customer care, to enhance visitor experience and achieve sales targets.
• Deliver a consistently high level of customer service.
• Assist visitors with queries in a prompt, professional, courteous and friendly manner.
• Lead tours to deliver interesting facts and engage audiences.
• You’ll need to be confident with great verbal communication skills to excel in the roles we have available.
• Have an understanding of safeguarding

Our successful candidates will have an aptitude for sales; will be calm under pressure and will take real pleasure in delivering an excellent visitor experience every day, no matter what that day throws at you. You will be the sort of person who is keen to roll up their sleeves and get stuck into whatever task you are set.

If you believe these roles are for you, please read through the job description to gain further information. To apply you must ensure all parts of the application form are completed in full (including all your previous employment history). You will be asked to complete a supporting statement on the application form – it is important that you describe in detail, what particular qualities and experience you have relevant to this role, and include what we are looking for. Please do not add your CV as we do not accept these.

If you have any additional access needs, please do get in touch with the recruitment team (recruitment@birminghammuseums.org.uk ) and we will endeavour to support you with alternative application processes.

Interviews will be taking place 31st July 2025, face to face with a panel which will include the Visitor Experience Manager. In advance of the interview, you will receive a copy of the interview questions to prepare and you will have an opportunity to express any reasonable adjustments you might need.

We are an inclusive employer and recruit on the basis of ability, we are keen to hear from any applicants who feel suitably experienced.

Any offer of employment will be subject to pre-employment checks being carried out.

Close date for applications is 22nd July 2025.

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