Accor BR PT
Company Overview
Accor BR PT, operating under Accor in Toronto, ON, represents the Brazilian-Portuguese (BR PT) support or staffing segment within Accor’s global talent and hospitality network. This operational unit helps support language-specific guest services, cultural consulting, back-office support, and international collaboration between Accor properties in Toronto and its Portuguese-speaking markets, particularly those in Brazil, Portugal, and Mozambique.
In a city as diverse as Toronto, Accor BR PT plays a strategic role in ensuring inclusive service delivery for Portuguese-speaking guests through multilingual hospitality, cultural alignment in service excellence, and personalized experiences. The team brings cultural fluency and international expertise to enhance Accor’s service promise across its luxury, lifestyle, and economy brands.
Innovation drives the BR PT segment’s contribution—from CRM technologies and translation software to enhancing guest messaging platforms in native languages. Additionally, the team supports Accor’s ALL – Accor Live Limitless loyalty program, making it more accessible to Lusophone clientele.
Rooted in Accor’s corporate values—hospitality, inclusivity, innovation, and sustainability—the BR PT operations in Toronto foster an environment of cultural pride, personal growth, and global connection, ensuring that both guests and employees feel at home, wherever they are in the world.
Current Job Openings | Accor BR PT • Toronto, ON, Canada
| Job Title | Department | Salary Range (CAD) |
|---|---|---|
| Guest Relations Agent (Portuguese-Speaking) | Front Office & Concierge | 45,000–55,000 |
| BR PT Client Services Coordinator | Guest Experience | 50,000–60,000 |
| Translation & Content Support Specialist | Communications & Marketing | 55,000–65,000 |
| Multilingual Reservations Agent (BR PT) | Reservations & Call Centre | 42,000–52,000 |
| Regional Community Liaison – BR PT Markets | Market Development | 60,000–75,000 |
Job description
Company Description
Who We Are
For over 95 years, Fairmont Royal York has stood as a beacon of luxury and excellence in the heart of Toronto. Opened in 1929, this historic hotel was once the tallest building in the British Commonwealth, and today, Fairmont Royal York continues to be a symbol of timeless elegance and modern sophistication. Where tradition meets innovation, and every day offers a chance to make history, a million stories have been told. Join us in creating our next chapter with your story.
Job Description
The Valet Parking Cashier is responsible for the day to day operation of the Valet Parking Office. This includes ensuring we are providing the highest level of service to hotel guests and ensuring the overall operation of the Valet Office runs smoothly and the cash is managed and maintained at all times.
• Greet all guests and co-workers with a smile and an appropriate hospitality greeting
• Ensure our guests experience an outstanding sense of arrival/departure
• Maintain balanced cash at all times and accept responsibility for any cash/credit card shortages or discrepancies.
• Complete balanced audits at the end of each shift with proper back up and submit to accounting.
• Handles Guest Complaints to ensure overall Guest Satisfaction.
• Ensures all vehicle keys are clearly identified and stored in a locked location
• Provide the guest with detailed parking charges, and provide guest with payment receipt.
• Ensures all entrance areas are free and clear from congestion for arrivals and departures of vehicles in an expedient manner.
• When requested or anticipated will provide guests with information and answers to questions about Hotel facilities, meeting functions, dining facilities, local transportation alternatives, local visitor and tourist attractions. If unable to provide the required assistance, seek out and refer to another resource for successful completion.
• Assists in fire alarms by fulfilling duties as outlined in the hotel fire response manual.
• Assist in ensuring guest and co-worker safety and security by reporting any suspicious or unusual behavior or occurrence to the appropriate supervisor on duty, and informing security.
• In the course of normal duties, to observe, report, or take immediate corrective action on deficiencies, malfunctions, and untidiness.
• Report for duty with a professional appearance and dress to standards.
• Answer telephone calls
• Awareness and acknowledgement of our Fairmont Presidents Club members
• Inventory of keys and tickets on a shift to shift basis.
• Assist guests to settle any dispute that may arise
• Intervene on behalf of guest any reports of complaints per Impark Systems.
• Keeps an accurate record of daily P6 volume and all Gala Function vehicles.
Qualifications
• Strong Guest Service orientation
• Ability to work in fast paced environment
• Extremely detail oriented
• Ability to prioritize, while multi-tasking
• Excellent interpersonal skills
• Team oriented
• Good command of English Language
• Valid Driver’s License
• Working knowledge of Property Manager and Microsoft Office
• Previous cash handling experience
• Ability to drive manual and automatic vehicles
Additional Information
What’s in it for you?
• Free Meals: Healthy meals on us every shift.
• Travel Discounts: Sweet deals at Accor hotels worldwide.
• Dry Cleaning: Free dry-cleaning for your work gear.
• Skill Up: Custom learning programs to boost your talents.
• Impact: Join our Health & Wellness, Sustainability, and DEI Committees.
• Level Up: Unlock new career heights with exciting growth paths.
BE PART OF OUR FUTURE.
Another stunning chapter for the iconic Fairmont Royal York has begun, and we invite you to be a part of it. If you are passionate about hospitality, driven by excellence, and eager to contribute to an esteemed institution, we want to hear from you. Join us and help shape the future of one of Toronto’s most treasured landmarks.
Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.
Accommodations: We encourage you to let us know if you require any accommodation through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: ryh.careers@fairmont.com
Our Commitment to Diversity & Inclusion: At Fairmont Royal York, we believe that the strength of our team lies in its diversity. We are committed to fostering an inclusive environment that respects the unique backgrounds, perspectives, and talents of the individual. As an Equal Opportunity Employer, we provide equal access to opportunities. We welcome applications from all qualified candidates.
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To apply for this job please visit careers.accor.com.