Solution Advisor Expert CX

SAP

What you’ll do:As the Solution Advisor (SA), you will be the go-to person for any solution or product questions within the sales team. You will leverage your deep expertise in specific solutions to support the entire sales cycle, from identifying opportunities to post-sale customer support. Additionally, you will assist customers in expanding their current SAP footprint to maximize value for their organization.Provide deep solution-specific expertise to support new sales and adoption for key customersProvide both standard and customized/personalized solution demonstrations that bring SAP solutions to life and show customers the value of SAP.Support the Account Team by delivering solution presentations and events to identify and qualify new opportunities and drive adoption and consumption of SAP solutionsEvaluate account qualification criteria to determine further investment in pursuing opportunitiesEstablish yourself as a thought leader within the account team and fine-tune account strategyCollaborate with the team in creating overall themes and competitive differentiationConduct vigorous dry runs on strategic deals and customer engagementsTransition engagement to implementation partner/ Services teams effectivelyEngage with customers to continue selling the vision of SAP solutions and ensure eagerness for renewalLeverage digital assets throughout the customer engagement, including demos, presentations, and other contentWhat you bring:Professional experience with large software/IT organizations, preferably in a solution-specific segmentSAP product experience and/or 10 years + of relevant solutions/Lines of Business experienceWorking knowledge of Cloud, Hosted Services, and Software as a Service/Platform as a Service models in the Business-to-Business EnvironmentViewed as a solutions/Lines of Business/Industry expert across SAP with a track record of successFocus on creating compelling storylines and themes for customer interactionsAbility to quickly understand customer business goals and ensure they are at the center of recommended solutionsPassion and energy in all customer interactionsMeet your team:Customer Advocate: Collaborate to complement solution expertise and support customersGlobal Digital Content Factory: Leverage digital assets created by the team throughout customer engagementImplementation Partner/Customer Services & Delivery: Efficiently transition customer engagement for successful deployment and realization of solution valueSAP Account Teams: Share best practices and collaborate on providing solutions and services support across the entire customer journey.Skills you ll use:• Professional Skills• Business Acumen• Customer Orientation• Establishing Trust• Influencing Skills• Effective Communication
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