Company Overview

Old Navy, a brand under the Gap Inc. umbrella, has a strong retail presence in Mississauga, ON, serving the local community with affordable, family-focused fashion. Known for its fun, inclusive, and energetic brand identity, Old Navy provides clothing and accessories for men, women, kids, and babies—offering on-trend styles at accessible prices.

Old Navy in Mississauga operates both retail stores and regional support functions, helping drive store operations, visual merchandising, and customer engagement. As part of one of the largest specialty retailers in the world, the Mississauga locations reflect the brand’s international commitment to innovation, speed, and consumer-centric fashion.

Old Navy stands out for its values-driven culture, bringing accessible fashion, sustainability efforts, and community outreach to every store. The brand is actively committed to inclusion and diversity, fostering a work environment where employees feel empowered to grow professionally and contribute meaningfully.

Employees enjoy working in a fast-paced, team-oriented culture that values creativity, leadership, and fun. Whether on the retail floor assisting shoppers or behind the scenes coordinating shipments, every team member is part of Old Navy’s mission: fashion for the people, making every family feel good in their own skin.

Current Job Openings | Old Navy • Mississauga, ON, Canada

Job description

About the Role

In this role, you will engage and connect with our customers by providing excellent customer service. You will be an expert in product and use this expertise to educate, inform, inspire and outfit the customer. You will offer information to the customer on current merchandise assortment, store promotions and events, and execute operational processes effectively and efficiently. Your goal is to bring our brand to life for our customers while building brand loyalty and delivering with productivity.
What You’ll Do
• All associates are expected to become experts of the brand’s selling behaviors, leveraging these behaviors with every customer who walks through our doors and allowing us to provide a premium customer experience.
• Acknowledge and assist customers; locate merchandise efficiently using various methods; answer questions quickly and accurately
• Offer style and outfit suggestions to the customer, utilizing mannequins and displays for inspiration
• Promote loyalty by educating customers about our loyalty programs
• Leverage omni channel offerings to deliver a frictionless customer experience
• Support sales floor, fitting room, check out, and back of house processes, as required
• Courteous and responsive to internal/external request
• Exchange and verifies job related information to provide support
Who You Are
• Good communicator with the ability to utilize technology effectively and engage with customers and your team to meet goals
• Problem solver with a focus on continuous improvement, who is always learning, open to feedback and takes action as required
• Able to handle customer interactions and potential issues/concerns courteously and professionally
• Use basic information-gathering skills to solve problems
• Ability to learn procedural knowledge acquired through on- the-job training

More Info

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