Records and Academic Support Clerk

Position Details

Position Information

Position Title Records and Academic Support Clerk

Department/Unit Registrar’s Office

Location Halifax, Nova Scotia, Canada

Posting Number S127-25

Employee Group NSGEU Local 77

Position Type Term

Duration of Contract (if applicable) 1 year

Employment Type Full Time

Full-time Equivalency (FTE) 1.0

Salary $27.37 – $34.66 ($46,261 – $58,567 per annum, 32.5 hours per week)

Classification C6

Provisional Statement

About Dalhousie University

Dalhousie University is Atlantic Canada’s leading research-intensive university and a driver of the region’s intellectual, social and economic development. Located in the heart of Halifax, Nova Scotia, with an Agricultural Campus in Truro/Bible Hill, Dalhousie is a truly national and international university, with more than half of our almost 21,000 students coming from outside of the province. Our 6,000 faculty and staff foster a vibrant, purpose-driven community, that celebrated 200 years of academic excellence in 2018.

Job Summary

The Registrar’s Office (RO) is a large, multi-site operation involved in the entire academic experience of Dalhousie students, from recruitment and admissions through to convocation and beyond. Reporting to the Assistant Registrar, Convocation and Special Projects, the Records and Academic Support Clerk is responsible for the administration and clerical support of the process and procedures required for accurate and efficient student records and academic support management.

Key Responsibilities
• Maintain and update student records, including handling grade changes and grade entry, course adjustments, academic integrity cases, and academic and graduation standing.
• Support parchment production and convocation by producing and quality checking parchments including replacement parchments, support ceremonies, and manage post-ceremony tasks.
• Respond to student inquiries, addressing questions about records, graduation, degree audits, and convocation via email and phone.
• Process and maintain student records, including, but not limited to degree verifications, graduation eligibility assessments, and academic history.
• Complete IRCC immigration reports, support academic calendar submissions, and run Banner reports.
• Assist with testing and implementing new student information system features, support updates to graduation application processes, and provide support for the execution of new procedures for convocation ceremonies and the academic calendar.

Note

The successful applicant will be eligible for hybrid work (combination of in-person work on campus and remote work) as agreed by all parties based on operational requirements and university guidelines.

Required Qualifications
• Business/Administrative Professional diploma with minimum 3-5 years’ related work experience (or equivalent combination of training and experience).
• Proficient communication, interpersonal, organization and time management skills.
• Ability to work independently with close attention to detail and accuracy.
• Proven ability to author clear, organized documentation.

Assets
• Experience in Banner Production, or a related system.
• Experience in a Registrar’s Office.

Job Competencies

The successful candidate is expected to demonstrate proficiency in Dalhousie’s core competencies (https://www.dal.ca/dept/leaders.html), in particular:
• Self-Awareness & Professionalism
• Respect & Inclusion
• Knowledge & Thinking Skills
• Communication
• Service

Additional Information

Dalhousie University supports a healthy and balanced lifestyle. Our total compensation package includes a defined benefit pension plan, health and dental plans, a health spending account, an employee and family assistance program and a tuition assistance program.

Application Consideration

Bargaining unit employees ( NSGEU local 77) are given priority consideration and will be notified on the status of their application following assessment. All other applications will be considered when there is no qualified candidate from the bargaining unit.

We sincerely appreciate all applications and note that only candidates selected for an interview will be contacted directly by the hiring department or Human Resources.

Diversity Statement

Dalhousie University commits to achieving inclusive excellence through continually championing equity, diversity, inclusion, and accessibility. The university encourages applications from Indigenous persons (especially Mi’kmaq), persons of Black/African descent (especially African Nova Scotians), and members of other racialized groups, persons with disabilities, women, persons identifying as members of 2SLGBTQIA+ communities, and all candidates who would contribute to the diversity of our community. For more information, please visit www.dal.ca/hiringfordiversity .

Posting Detail Information

Number of Vacancies 1

Open Date 06/23/2025

Close Date 06/30/2025

Open Until Filled No

Special Instructions to Applicant

Quick Link for Direct Access to Posting https://dal.peopleadmin.ca/postings/18768

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