Platinum Agent

About The Role
As a Platinum Reservation Agents you will be responsible for promoting and selling high-end products and services to luxury partners ensuring exceptional customer service and satisfaction. The agent must effectively communicate the value of the company s offerings while also building strong relationships with partners. This requires an understanding of both the products and services being sold as well as the partner s needs, wants, and desires. The role involves understanding and owning the customer journey from the start to finish and promoting luxury products and services including fine dining experiences and other premium amenities.

About You
It is essential that you have previous experience in room reservations or front office operations or similar environment. Impeccable personal presentation, patient when dealing with guests, maintain a positive attitude at all times, pay attention to details, and passionate about customer service. Computer literacy and Opera systems are imperative, and fluency in English is a must. Due to our guest s demographics, we are preferably looking for either Russian, Arabic, Chinese, or French fluent speakers.