Opening for Customer Service / Customer Care – Dubai – Emirati Only

Exp:- 2.0+ YrsWork hours : 4 hours per dayOpening is with one of the reputed and leading retail domain. POSITION :- Customer Care Executive Department: Store Operations Job Summary & PurposeResponsible for resolving customers’ service or billing complaints by performing activities such asexchanging merchandise, refunding money, and adjusting bills. Check to ensure that appropriatechanges were made to resolve customers’ problems. Contact customers in order to respond to inquiriesor to notify them of claim investigation results and any planned adjustments. Refer unresolved customergrievances to designated departments for further investigation. Key Performance Areas (KPAs) & Principal Accountabilities1 Complaints to be attended and closed to the satisfaction of the customer2 Warranty Products to reach service centers within TAT3 Genuine Cash/Credit Card Refund issued to the customer4 Customer Care Location Ageing Stock Monitoring and Reconciliation5 ISO Compliance – as per Audit rating (SOP Compliance Store)6 Ensure TAT of Warranty products of Customers and SDG stocks to return within 15 businessdays from service center7 Execute Purchase Returns of products lying at service center/supplier if not returned in 15business days.8 Ensure accepting only good items as returnQualitative RequirementsExperience (Yrs & Field) 2-5 yearsEducational Qualification GraduateProfessional Certifications Diploma in Hospitality – preferableSkills & Abilities :- Communication Skills , Customer Servicing skills, Listening skills, Problem solvingskillsInterested candidates can mail the resumes over the email.Thanks and RegardsAmetsu ConsultantDisclaimer: This job listing is published by the employer. Online Jobs aggregates jobs for informational purposes only. Applications must be submitted via the official employer careers page using the "Apply" button below. We do not collect payments, application fees, or personal data from job seekers.

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