Manager Housekeeping

Job Responsibilities

• Assist in the administration and management of the Housekeeping operation.
• Ensure the highest levels of guest service through the application of all our hotels and its Core standards and standard operating policies.
• Conduct regular inspections of guest rooms.
• Responsible to train supervisors and fulfill training role in the absence of the trainer.
• Handle guest complaints and follow through on required actions.
• Manage supervisors and ensure productive, proactive work ethic is maintained and illustrated to staff at all times.
• Conduct all VIP room inspections prior to inspection.
• Involved in special projects associated within the housekeeping scope of responsibilities.
• Ensure lost and found procedures are followed through accurately and consistently.
• Maintain a close working relationship with the Engineering and Front Office departments.
• Ensure the highest standards of cleanliness, maintenance, and safety are achieved in the department and throughout the hotel.
• Ensure a progressive environment is created and maintained that affords employees the opportunities for job fulfillment within our hotels.
• Assist in maximizing hotel profitability by properly managing expenses, labor, and other material resources.
• Be health & safety conscious and actively involved in maintaining a safe work environment.
• Organize and ensure accuracy of regular inventories and analysis of losses.
• Assist in scheduling & planning of departmental rosters, departmental orientation colleagues, and training schedules.
• Understand and be aware of all fire and safety procedures as well as occupational health and safety.
• Spot-check staff areas for cleanliness.
• Work well under pressure in a fast-paced and constantly changing environment.
• Be highly organized, career and result-oriented with the ability to be flexible with hours, days of assignment, and additional duties.
• Act as liaison for all external contractors, auditing their services regularly and ensuring their standards meet IHG standards.
• Other duties as assigned by the General Manager.
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