Maintenance Technician (Kitchen Equipment & Refrigeration Technician)

Job Purpose

The Maintenance Technician is responsible for the carrying out Corrective, Reactive and Planned Preventive Maintenance of Assets in all Restaurants, Offices and Commissaries, owned/leased etc. by Americana in Oman. He will have to look after Hard & Soft services for example MEP, Kitchen Equipment, Hood Servicing (Monitoring), Refrigeration, Fire Protection Systems (Monitoring) etc. and to ensure all the locations occupied by Americana Group are efficiently maintained in a cost-effective manner and implement Americana Standards & Values.

Essential Skillsets/Prerequisites

• Proven experience as a Kitchen Equipment Technician or similar role in a commercial kitchen environment, preferably with previous experience in QSR or Hotel industry
• Extensive knowledge of various types of kitchen equipment, including fryers, ovens, broilers, grills, refrigerators, dishwashers, and ventilation systems, and their components, functions, and maintenance requirements
• Experience with Refrigeration maintenance

Key Responsibilities

• Reactive Complaint / PPM: Response Time: As per SLA (4, 12, 72 etc hours). Spares Gathering: within 24 hours. Work Quality: As per Americana Standard. Monitoring PO Jobs: As per PO terms, Mall/Brand Coordination.
• Planned Preventive Maintenance: Monitor (external vendor) and/or perform Planned Preventive Maintenance.
• Corrective Maintenance: Visit each store at least once monthly and conduced store inspection.
• Cost Saving: Minimize the jobs from External Vendors by rectifying them himself. Ensure the spares are not replaced unless necessary. Advises supervisor regarding major repairs / changes required.
• Growth and Customer Focus: Work towards improving customer satisfaction on daily tasks
• Personal Growth: Improve skills & efficiency by attending courses.

Qualification & Experience

Education:

• Technical Diploma preferred

Experience:

• 2-5 years in restaurant and general maintenance
• Strong hands-on experience on Kitchen Equipment, Refrigeration, and MEP, plus have a very good knowledge of Oman market in terms of parts availability, authority regulations, malls/landlord requirements.
• Experience in maintenance of Cold Rooms and AC will be an added advantage.

Skills and Abilities:

• IT Skills: Good knowledge of using Field Management System, MS Office skills and able to use phone / computer
• Language Skills: Must be able to Communicate in English, Arabic is a plus, good written and oral capabilities
• Valid Oman Driving License is a must