IT Technical Support Engineer – Outdoor

Job description

• IT Services & Solutions Provider based in Salam Street, Abu Dhabi,
• Providing IT support services to our customers covering Abu Dhabi & Dubai.
• This is an outdoor job (providing IT technical support to customers by going to their locations).

Responsibilities:

• Provide on-site support to users.
• Installing, configuring, and troubleshooting – Desktops, laptops, outlook, printers, routers, network functions.
• Cabling, cable tracing, patching, and crimping.
• Experience in Firewalls/Windows servers/CCTV/PABX/NAS.
• Respond to clients’ IT Support requests on time.
• Updating the helpdesk ticketing system on time with accurate and timely information.
• Coordinating with the remote support team to fix issues if required.
• Track and monitor ongoing jobs & support incidents.
• Preparing BOQ/SOW & reports after site visit as required.
• Maintaining good client relations & ensuring a high level of Client satisfaction.
• Increase Company reputation with quality on-time support & services.
• Timely Invoice to the clients in coordination with the sales & finance department.

Other Required Skills:

• Good written & oral command of the English Language is a must.
• Excellent phone & email communication skills.
• Strong problem-solving skills and the ability to work independently and in a team-oriented, collaborative environment.
• Ability to manage your time and plan your day effectively.
• Ability to hit deadlines and work under pressure.
• Can easily adapt to new environments.
• Minimum 5 years of Experience in a similar position.
• Excellent professional image & should be presentable.

Job Types:

Full-time, Permanent

Pay:

Up to AED6,000.00 per month

Application Question(s):

• Where are you currently located & what is your visa status?

Experience:

• IT support: 5 years (Required)
• Desktop/Laptop Support: 5 years (Required)
• Network support: 5 years (Required)
• cabling, patching, tracing & crimping: 3 years (Preferred)
• Telephone & Email Communication: 5 years (Required)
• Windows server support: 5 years (Required)
• email/outlook support:: 5 years (Required)
• Firewall: 3 years (Preferred)

Language:

• English (Read/Write/Speak) (Required)

Willingness to travel:

• 100% (Required)