IT Support Agent

Job description

Main Responsibilities:
• Provide technical support to hotel staff for hardware, software, and network issues.
• Troubleshoot and resolve IT problems in a timely and efficient manner.
• Perform regular maintenance and upgrades on hardware, software, and systems.
• Monitor the hotel’s network to ensure smooth and secure connectivity.
• Assist in the setup and configuration of new equipment and technology systems.
• Provide training to hotel staff on IT tools and systems.
• Collaborate with other departments to identify IT needs and provide solutions.
• Maintain documentation of IT issues and solutions for future reference.
• Ensure the security of hotel data and IT infrastructure.

Candidate Profile:
• Proven experience in IT support, preferably in a hotel or hospitality environment.
• Strong knowledge of computer systems, networks, and various software applications.
• Experience with hotel management systems and point-of-sale (POS) systems is a plus.
• Ability to troubleshoot hardware, software, and network issues effectively.
• Excellent communication and interpersonal skills.
• Ability to work under pressure and handle multiple tasks simultaneously.
• Detail-oriented, proactive, and able to work independently.