• A key role chasing Housing Benefit Overpayment
• Hybrid Position

About Our Client

A London based Local Authority who are committed to maintaining high standards of public service and are dedicated to the well-being of the community they serve.

Job Description

Working in a team of 13, the Income Recovery Officer will focus on the recovery of over payment of Housing Benefits from individuals.

The role demands an empathetic and holistic approach to debt recovery, considering the vulnerability of the Housing Benefit client base. Your duties will include:
• Proactively pursuing debts through telephone or written communication and/or legal action.
• Ensuring objectives and targets are met within designated time frames.
• Providing advice and guidance to internal and external services on debt management.

The Successful Applicant

The successful Income Recovery Officer will have a good knowledge of debt legislation concerning the collection of Housing Benefit over payments and a track record of success in this area.

Ideally you will have previous exposure to using either Northgate Housing Benefit system or SAP and previously worked as a Housing Benefit Officer/Over Payment Officer/Income Recovery Officer.

Alongside your understanding of Housing Benefit legislation, strong communication skills (verbal and written) and attention to detail are essential.

What’s on Offer

A salary of £38,934 – £40,775 plus an excellent benefits package include hybrid working, 31 days holiday (plus Bank Holidays), Local Authority Pension, 36 hour working week.

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