Shelter
Job description
Company Overview – Shelter • Birmingham, United Kingdom
Shelter is a leading UK housing and homelessness charity, committed to supporting people in need across Birmingham and beyond. With a mission to provide safe, stable, and affordable housing, Shelter offers a comprehensive range of services including legal advice, advocacy, community outreach, and campaigning.
Innovation underpins Shelter’s operations through the use of digital platforms and data-driven tools to connect with individuals at risk of housing instability. The charity has also pioneered community-based legal clinics and mobile outreach units, enabling timely support in underserved areas.
Customer Focus defines Shelter’s approach: personalized guidance is provided by trained Housing Advisors who offer free and confidential advice. Services include one-to-one legal help, online chat, and workshops tailored to diverse community needs in Birmingham.
Sustainability is embedded in Shelter’s advocacy for long-term systemic change. The charity works closely with local authorities, developers, and government agencies to promote policies that ensure affordable housing, prevent homelessness, and reduce reliance on emergency accommodation.
Guided by core values of compassion, respect, empowerment, and justice, Shelter fosters a culture of inclusivity and integrity. The organisation emphasizes listening to lived experiences and involving clients in campaign development, ensuring that solutions reflect real-world needs.
Current Job Openings – Shelter, Birmingham
| Job Title | Location | Salary Range (GBP) |
|---|---|---|
| Housing Adviser | Birmingham | £27,000 – £32,000 |
| Legal Caseworker | Birmingham | £30,000 – £36,000 |
| Community Campaigner | West Midlands | £28,000 – £34,000 |
| Support Services Coordinator | Birmingham | £24,000 – £28,000 |
| Fundraising & Events Officer | Birmingham | £26,000 – £30,000 |
Location: Birmingham
Salary: Grade 5 – £37,181 per annum pro rata-ed for part time
Contract: Fixed term maternity cover until March 2026
Hours: Part time – 30 per week – working pattern can be negotiated but will need to include Wednesdays
Closing date: Monday 14th July 2025 at 11.30 pm
Please note this role is being advertised as Housing Team Leader but on appointment the job title will be Team Leader.
Applications for secondments are welcomed from organisations closely aligned or who currently work with Shelter, subject to both organisations agreements.
Do you have proven experience of day-to-day staff and service management, including casework support and supervision? Then join Shelter as a Housing Team Leader and you could soon be playing an important role at the heart of our Birmingham Hub.
About The Role
The role of Housing Team Leader is essential to the day-to-day management of the Hub and in particular the delivery of front-line services, contracts and projects. You will lead and supervise the staff and volunteer team that delivers specialist advocacy, empowerment, advice and systems change within their local community. Supporting the Hub’s strategic lead and management team to deliver our strategy locally will be important too, as will planning and supervising casework, monitoring the effectiveness of our services and helping to promote them. You will ensure we provide an excellent quality service that meets the needs of those who need our help and that everyone has access to a safe and affordable home.
About You
You will need experience of working with people facing exclusion and disadvantage and in a multi-disciplinary context with partners, community groups and other agencies. A good understanding of housing law is essential, while experience of debt advice, support services and delivery of advice in a community setting would be useful. The communication skills it takes to line manage others and promote effective working relationships, with external agencies, people with lived experience and internally across Shelter, are key. You must be proficient in the use of a range of IT tools to carry out your work, including case management systems, Microsoft applications, internet and email.
Benefits
We offer a wide range of benefits, including 30 days of annual leave (pro rata), enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.
About The Team
Our Birmingham hub specialises in providing housing advice and homelessness work, with a particular focus on families and people experiencing multiple disadvantage. We work in partnership with a range of organisations to improve the underlying systems that prevent people from living securely in suitable, safe, affordable accommodation.
About Shelter
Home is a human right. It’s our foundation and where we thrive. Yet every day millions of people are being devastated by the housing emergency.
We exist to defend the right to a safe home. Because home is everything.
We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve.
Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist.
How to Apply
Please click ‘Apply for Job’ below. You are required to submit a CV and a supporting statement. The supporting statement should include your responses to the points in the ‘About You’ section of the job description of no more than 350 words each.
Please provide specific examples following the STAR format and ensure you demonstrate how you address the behaviours below throughout your responses:
• Prioritise diversity and have an inclusive mindset
• We work together to achieve our shared purpose
Safeguarding Statement
Safeguarding is everyone’s business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.
Recruitment Agencies
Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.
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To apply for this job please visit www.charityjob.co.uk.