Guest Services Executive, Executive Lounge

Jumeirah Hotels & Resorts, founded in 1997 and now a part of Dubai Holding, is a leading luxury hospitality group celebrated for its innovative blend of modern comfort and cultural authenticity en.wikipedia.org+10en.wikipedia.org+10uaeadvise.com+10. The brand has been at the forefront of technology-first guest experiences—including virtual-reality previews and contactless services—while championing the notion of “majlis,” fostering meaningful cultural exchange across its portfolio businessinsider.com.

Jumeirah places the guest at the center of its ethos, delivering personalized, empathetic, and inclusive service through its “Heartists” team trained with passionate hospitality. Sustainability is woven into their operations, visible through responsible sourcing, conservation initiatives like the turtle rehabilitation project at Al Naseem, and water stewardship thetimes.co.uk.

The company’s core values—integrity, excellence, innovation, inclusivity, and responsibility—shape a culture that supports professional growth, diversity, and ethical conduct . With 26 properties globally and ambitious expansion plans (including Marsa Al Arab), Jumeirah offers dynamic careers that combine luxury service, meaningful guest engagement, and sustainable luxury hospitality glassdoor.sg+15en.wikipedia.org+15businessinsider.com+15.

Current Job Openings in Dubai – Jumeirah Hotels & Resorts (Monthly Salary AED)

Job Summary

An opportunity has arisen for a Guest Services Executive to join Premium Leisure Club department in Madinat Jumeirah. The main duties and responsibilities of this role:
• Give a warm welcome to guests on arrival to the lounge and register them as well as issuing room keys in the appropriate welcome booklet.
• Take payment from guests on departure and close their bills correctly.
• Be efficient in assisting guests throughout their stay with any requirements.
• Ensures that the Lounge is manned, operationally prepared and stocked at all times.
• To serve food and beverage to guests in the Premium Leisure Club according to the established performance standards.
• To use discretion and tact when dealing with guest enquiries, problems and complaints in an efficient and professional manner without detriment to the hotel and/ or its reputation.

Qualifications

The ideal candidate for this position will have the following experience and qualifications:
• A minimum of One year guest service experience in a similar role in a luxury
• Knowledge of basic Microsoft Office Applications as well as Front Office Applications (Opera)
• Should have Food & Beverage knowledge or experience
• Fluent in written and spoken English
• Additional language is an added value

Benefits

This position offers a highly competitive salary and package which includes:
• Fully furnished shared accommodation/live out allowance
• Free transport to and from your place of work
• Uniform
• Laundry services
• Meals during working hours
• Bi-annual flight allowance
• Medical coverage as well as accident insurance
• Retail and leisure discounts
• 50% discount off Jumeirah F&B Outlets and reduced hotel rates.

More info:

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