Guest Service Specialist

Hilton Hotels

Hilton offers a diverse portfolio of hotels in Dubai, catering to various preferences and budgets. Here’s an overview of some notable Hilton properties in the city:

🏖️ Hilton Dubai Jumeirah

🌴 Hilton Dubai Palm Jumeirah

  • Location: Palm West Beach, Palm Jumeirah.

  • Highlights: Stunning views of the Arabian Gulf and Dubai Marina skyline, 10 on-site dining venues, private beach, spa, and ocean-view pool.

  • Atmosphere: Perfect for travelers seeking luxury and tranquility on the iconic Palm Jumeirah.

  • More Info: hilton.comhilton.com+1stories.hilton.com+1

🏙️ Hilton Dubai Al Habtoor City

  • Location: Sheikh Zayed Road, near Business Bay.

  • Highlights: Part of a multi-hotel complex with access to theaters, restaurants, and leisure facilities.

  • Atmosphere: Suited for business travelers and those attending events at the nearby Dubai Opera.

  • More Info: hilton.com

🏨 Conrad Dubai

  • Location: Sheikh Zayed Road, near the Dubai World Trade Centre.

  • Highlights: Features 555 rooms and suites, a rooftop pool with private cabanas, and a restaurant led by Michelin-starred Chef Massimo Mantarro.

  • Atmosphere: Ideal for luxury seekers and business travelers.

  • More Info: cntraveler.comcntraveler.com

🏛️ Al Seef Heritage Hotel Dubai, Curio Collection by Hilton

  • Location: Dubai Creek, near the Al Fahidi historic district.

  • Highlights: 190 rooms and suites with traditional architecture, rooftop pool, and Middle Eastern cuisine at the on-site restaurant, Sabaa.

  • Atmosphere: Offers a nostalgic experience reminiscent of Dubai’s origins, contrasting the high-rises downtown.

  • More Info: thetimes.co.ukthetimes.co.uk+1thetimes.co.uk+1

🏢 Hilton Dubai Creek Hotel & Residences

🏨 DoubleTree by Hilton Dubai – Business Bay

For a comprehensive list of Hilton hotels in Dubai, including amenities and booking options, you can visit the official Hilton website.hilton.com+2hilton.com+2hilton.com+2

As a Guest Service Specialist, you will play a pivotal role in shaping our guests’ first impressions, committed to delivering an extraordinary and unforgettable experience that reflects the highest standards of courtesy, professionalism, and True Waldorf service.
In this role, you will personally welcome guests upon arrival, engage with them throughout their stay, and provide seamless assistance with their needs and inquiries. Your focus will be on delivering exceptional care, particularly for VIP and long-stay guests, ensuring their experience aligns with the brand s excellence and Forbes 5-Star standards.

What will I be doing?
Greeting and interacting with VIP and long-stay guests, providing assistance with their inquiries. Managing the guest journey at all touchpoints: pre-arrival, arrival, stay, departure, and post-departure, ensuring seamless and personalized experiences. Anticipating and exceeding guest expectations by ensuring preferences are met and leveraging opportunities to deliver exceptional service. Monitoring VIP guest satisfaction by maintaining proactive and consistent communication throughout their stay. Reviewing daily arrivals to flag VIP guests, coordinating amenities, and conducting room inspections in collaboration with the Personal Concierge team. Being present in high-traffic areas, such as the lobby and public spaces, especially during peak times, to assist guests and provide visibility. Handling and resolving guest concerns, recording details, and escalating issues to leaders as necessary, while ensuring adherence to Forbes 5-Star standards. Maintaining a strong knowledge of the hotel s products and services, guest experience platforms, and online review systems to align with brand excellence. Providing operational support to the guest relations team as needed.
What are we looking for?
Guest Service Specialist at Waldorf Astoria Dubai International Financial Centre are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the following skills and characteristics:

Positive attitude and good communication skills
Commitment to delivering a high level of customer service
Excellent grooming standards
Calm, efficient, and organized with great attention to detail
Ability to multi-task while maintaining a positive attitude when working with a Guest
Professional manner with an emphasis on hospitality and guest service
Ability to work on your own and as part of a team
Competent level of IT proficiency

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

Guest services experience in the hotel, leisure, and/or entertainment sectors
Conflict resolution experience

More info:

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To apply for this job please visit www.naukrigulf.com.