Accor Group is a preeminent global hospitality company committed to delivering innovation, sustainability, and guest‑centric experiences. In Dubai, its portfolio spans economy to luxury brands—including ibis, Novotel, Sofitel, and Pullman—each leveraging digital initiatives like contactless check‑in, mobile room controls, and data-driven personalization tailored to modern travelers .
Accor maintains a strong customer focus through its “Heartists” culture: staff are trained and empowered to provide empathetic, inclusive service underpinned by the company’s core values of integrity, excellence, innovation, inclusion, and responsibility .
Sustainability is integral to Accor’s strategy. The company has set ambitious goals—reducing scope 1 and 2 emissions by 25 % by 2025 and 46 % by 2030, aiming for net-zero by 2050. In Dubai, Sofitel Dubai The Palm uses rooftop solar panels for 50 % of its hot water, features GRMS smart-room systems, and implements AI-driven waste and water management programs; it is Green Globe Gold certified group.accor.com+1en.wikipedia.org+1.
Current Job Openings in Dubai – Accor Group (Monthly Salary AED)
| Job Title | Salary Range AED/month | Notes & Data Source |
|---|
| Guest Service Agent | AED 3,505 – 5,725 (avg 4,480) | Indeed UAE reddit.com+8ae.indeed.com+8glassdoor.com+8 |
| Reservations Agent | AED 3,417 – 3,667 (avg 4,042) | Glassdoor (USD 34 k–44 k/yr) → 2,833–3,667 AED/mo |
| Front Desk Agent | AED 1,833 – 2,833 (avg 2,333) | Glassdoor (22 k–34 k/yr) |
| Novotel General Accountant | AED 2,823 | Bayt – Novotel avg |
| Novotel IT Solution Officer | AED 3,529 | Bayt – Novotel avg |
| Novotel Waiter | AED 4,296 | Bayt – Novotel avg |
| Sales Manager | AED 6,000 – 10,000 | Glassdoor (USD 72 k–120 k/yr) → 6,000–10,000 AED/mo |
| Food & Beverage Manager | AED 10,000 – 20,000+ | Glassdoor (120 k–236 k/yr) → 10,000–20,000 AED/mo |
| Hotel Manager | AED 19,917 – 32,000+ | Glassdoor (239 k–384 k/yr) → 19,917–32,000 AED/mo |
| Guest Relations Manager | AED 6,000 – 10,000 (base) | Glassdoor (72 k–120 k/yr) |
Job TitleFront Desk Agent – Guest Services and Reception – DubaiJob DescriptionFront Desk Agent – Guest Services and Reception – Dubai Position Overview Raffles the Palm Dubai is hiring a Front Desk Agent to provide personalized and efficient guest service at the reception and Raffles Club. This role is critical in creating a welcoming first impression, assisting with check-ins, check-outs, cashiering, and handling guest requests professionally. Join a luxury brand known for its discreet service and elegant hospitality. Employment Overview Job Location: Dubai, United Arab EmiratesIndustry: HospitalityFunction: Receptionist / Front DeskGender: AnyCandidate Nationality: AnyCandidate Current Location: UAE preferredJob Type: Full Time Key Responsibilities * Welcome guests to the Raffles Club and front desk with a friendly and helpful attitude* Complete check-in, check-out, and room change processes accurately and efficiently* Maintain and reconcile cashier float; process payments and foreign currency exchanges* Handle inquiries regarding loyalty programs, special packages, and promotions* Respond to guest complaints and requests, escalating when needed to management* Coordinate closely with butlers and other departments to fulfill guest needs* Promote onward bookings within the Raffles brand network when applicable* Prepare night audit reports, morning summaries, and ensure accounting accuracy* Keep the reception and Raffles Club areas clean, organized, and presentable at all times* Follow established health, safety, and hotel policies Candidate Requirements * Post-secondary education or diploma in Hotel Management* Minimum 2 years of guest-facing experience in a 4 or 5-star hotel setting* Fluent in written and spoken English; additional languages are an asset* Strong interpersonal skills with the ability to handle guest concerns calmly* Familiarity with property management systems and front office procedures* Detail-oriented with excellent organizational and multitasking skills* Ability to work night shifts, weekends, and holidays as needed* Professional appearance and a team-oriented mindset Why Join Us * Work at a renowned luxury resort offering career growth in a global hospitality group* Gain exposure to elite service standards in a culturally diverse environment* Receive training and support to elevate your professional skills* Be part of a prestigious property where tradition meets modern luxury About the Company Raffles the Palm Dubai is a distinguished luxury hotel under the Accor Group, located on the iconic Palm Jumeirah. With 360 opulent rooms, suites, and villas, Raffles the Palm offers unrivaled guest experiences, panoramic sea views, and world-class dining. It is a beacon of refined hospitality, combining timeless elegance with personalized service.Post Details
