Dnata
Company Name – Dnata
Job Title – Cargo Customer Service Agent [UAE National]
Job Location – Dubai, United Arab Emirates
Last Date Of Application – NA
Interview Location – Dubai, United Arab Emirates
Application Process – Online
Job Descriptions
Implement day-to-day operations assigned and ensures compliance with the established standards and procedures.
Attends to queries from customers on export or import of freight to ensure that all information is provided in a timely and accurate manner.
Maintains Cargo Contact Centre database by obtaining correct and updated details of customers and same to be updated in the database application year. Updates all new information regarding embargos, restrictions and Agent/Airline contact details in Call Centre Rate System.
Follows up on customer complaints by attending to them and recording them and initiating relevant action on functional and operational issues to ensure customer satisfaction and long term relationships using specific software programme
Supports Cargo Customer Service Supervisor to compile statistics to generate the required reports on the sales/revenue which needs to be handed over to revenue accounts on a daily basis to ensure that correct rates are applied and payments ae claimed from respective agents as well as service levels
More info:
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