Customer Care Officer

About Us:

We are one of the biggest companies with a worldwide reputation in the flower market. We have been in this business for over 25 years and delivering fresh flowers from Europe, Ecuador, Colombia, Kenya, Japan, China, USA to any Emirate. All business processes, from order creation to delivery to the customer’s address are refined and controlled by the best specialists in the industry. Our wholesale warehouse and C&C with an area of more than 5000 m² located in JAFZA, Dubai. For more details please visit our website : https://gulf.flowers

Tips: The Customer Care Officer is responsible for managing and enhancing the customer experience by handling client interactions, processing leads, and ensuring smooth on-boarding and ongoing support.

Responsibilities

• Creation and processing of all leads
• Tracking changes in lead status (monthly report)
• Client registration, verification of all documents, creation of deferred payment agreements, and client registration in ERP
• Responding to incoming client inquiries (Email, WhatsApp, Phone)
• Targeted client calls upon request from the sales department (events, inquiries, special offers, surveys)
• Calling clients who haven’t made purchases for a “certain period” with the aim of re-engagement
• Client on-boarding – calls with the “first package” (How we work, how to use the online market, delivery days to remote regions)
• Presentation of the Online Market and app download (KPI)
• Periodic client calls to check satisfaction
• Collection and updating of client documents (expired and new)

Qualifications

Education and Experience: Bachelor’s degree in Business, Sales, or a related field; experience in customer service or telesales.

CRM and ERP Proficiency: Strong knowledge of CRM systems and ERP platforms for client registration and lead management.

Communication Skills: Excellent verbal and written communication.

Customer Service: Strong problem-solving skills and ability to handle client inquiries and complaints professionally.

Lead Management: Experience in processing leads, tracking status, and generating reports.

Sales and Re-engagement: Ability to identify opportunities, follow up with inactive clients, and drive re-engagement.

Organisational Skills: Strong time management, multitasking, and attention to detail.

On-boarding and Training: Ability to onboard clients and provide clear guidance on company processes.

Data Management: Collecting, updating, and maintaining accurate client records.

Professionalism and Confidentiality: Maintain professionalism and protect client data

Job Type:

Full-time

Pay:

AED4,000.00 – AED5,000.00 per month

Ability to commute/relocate:

• Dubai: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• Customer Service: 2 years (Preferred)

Location:

• Dubai (Required)

Application Deadline:

21/03/2025