Complaints Manager

Company: Confidential
Location: Dubai, United Arab Emirates
Job Type: Full-Time
Industry: Customer Service

Job Description:

As a Complaints Manager, you will be responsible for handling and resolving customer complaints efficiently. Your role involves analyzing customer feedback, identifying areas of improvement, and ensuring customer satisfaction. The ideal candidate should have strong problem-solving skills and experience in managing customer relations.

Responsibilities:

• Investigate and resolve customer complaints in a timely manner
• Maintain records of complaints and resolutions
• Work with various departments to improve customer service
• Provide reports on complaint trends and insights
• Ensure compliance with company policies and regulatory requirements

Requirements:

• Bachelor’s degree in Business, Communication, or related field
• Minimum 3 years of experience in a customer service role
• Strong analytical and problem-solving skills
• Excellent verbal and written communication skills
• Ability to manage multiple tasks under pressure

Benefits:

• Competitive salary
• Health insurance and paid leave
• Career development opportunities
• Positive work environment
• Performance-based bonuses

Work Schedule:

• 5 days a week
• Office hours: 9 AM – 6 PM

Job Insights:

✅ Suitable for professionals with customer service experience
✅ Opportunity to work in a customer-focused environment
✅ Strong career growth prospects
✅ Requires excellent communication skills
✅ Training provided for complaint resolution

Contact Us:

For more details, visit onlinejobs.ae