Crowne Plaza Moncton Downtown
Reports To – Guest Services Manager
Position Summary : The Night Auditor ensures the highest level of guest service and standards are achieved. The Night Auditor acts as a primary point of contact for all hotel guests during the evening to ensure they are wowed by our inspired location and the authentic moments they experience with our team. The Night Auditor acts as a problem solver in a professional and calm manner, resolving any guest concerns that may occur while delivering outstanding service to our guests.
Job Duties
• Responsible for greeting every guest upon arrival.
• Prepare documents and keys required for registration.
• Register arriving guests and assign rooms Process guests’ departures, calculate charges, and receive payments.
• Make, confirm, cancel, and change reservations.
• Promptly and courteously attend to telephone calls.
• Provide information on hotel facilities and services.
• Concierge services include booking activities, dining reservations and transport.
• Provide detailed information about points of interest in the area.
• Arrange services required for guests with special needs.
• Ensure guest special requests are efficiently completed.
• Store and retrieve luggage.
• Follow emergency and safety procedures.
• Provide directions to guests requiring guidance and offer any further assistance, as required.
• Other related duties as assigned by the Front Office leadership team.
• Process invoices, post checks to vendors and distribute employee checks.
• Respond to guest complaints, requests, and emergencies.
• Reconcile all accounts in a timely manner.
• Verify that all End of Day (EOD) work has been performed by other departments.
• Schedule guest wake-up calls and reservations for the following day.
Job Type: Part-time
Pay: $17.00-$18.00 per hour
Benefits:
• Dental care
• Employee assistance program
• Extended health care
• On-site parking
Schedule:
• Night shift
Experience:
• Guest services: 2 years (preferred)
Work Location: In person
More Info
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