The International School of Choueifat
Lead Guest Service Specialist
As the Lead Guest Service Specialist, you are the primary architect of the guest experience, ensuring every interaction reflects our commitment to excellence. This role blends hands-on service with strategic oversight, requiring a professional who can anticipate needs before they are articulated. You will set the gold standard for hospitality, mentoring the front-line team while resolving complex service challenges with grace and wit.
Your core responsibilities include:
-
Overseeing daily guest relations and front-of-house operations to ensure seamless transitions.
-
Mentoring junior staff through personalized coaching and real-time performance feedback.
-
Developing innovative service protocols that elevate the brand’s reputation for personalized care.
-
Resolving escalated guest concerns with a focus on long-term loyalty and satisfaction.
-
Coordinating with cross-functional departments to synchronize amenities and specialized guest requests.
-
Analyzing feedback data to implement continuous improvements in the overall service journey.
Location: Dubai
To apply for this job please visit ae.indeed.com.