Relationship Officers Tele Sales

Company Description

RAKBANK, also known as the National Bank of Ras Al-Khaimah, is a Public Joint Stock Company based in the United Arab Emirates (UAE). It was founded in 1976 and is one of the oldest banks in the UAE. The Bank operates within retail and corporate banking, offering a range of services including personal and business banking, credit cards, loans, investment services, and wealth management

In the recent years, the Bank has achieved significant milestones which includes being named as one of the world’s best banks by Forbes ME (2022) and was awarded UAE’s SME Bank of the year by the Asian Banking and Finance Awards. The Bank has been successful in achieving the highest profitability and lowest cost of risk since 2015. It has also seen significant growth in its acquiring business, card spending, and business loans

Being on a transformational journey, in partnership with Honeywell, RAKBANK has also taken steps towards sustainability by reducing its overall energy consumption

We are a diverse team comprising of over 3,000 employees from across 58 countries. We make conscious efforts to build talented and diversified teams and encourage people to develop their full potential. We are committed to providing a working environment that promotes work-life balance, career development, recognition and security for the future

In line with our strategy, a major part of our transformation journey is to future proof our bank and establish ourselves as a ‘Digital bank with human touch’, for our customers

So, join us in co-creating the future of RAKBANK

Job Description

• All customer communication to be on recorded calls and ensure all product pricing and features communicated clearly
• Submission of all records/documents are error free and accurate
• Awareness of all products and provide information in an engaging manner to customers
• Maintain effective business relationship with customers
• Ensure proper handover in case of absence, for business continuity
• Provide continuous market feedback on competition and suggest changes for product enhancement
• Maximize cross sell of all banking products
• Follow up on all customer conversions and ensure closure as per TAT to avoid any complaints
• All leads and complaints to be closed within TAT as per SQ guidelines.

Qualifications

• Minimum of 3 years’ experience in banking or financial services, with a focus on tele Sales.
• Retail banking portfolio management, experience in relationships building and management.
• Knowledge about retail banking products