Accor Group
Job TitleClub Lounge Agent – Guest Relations and Hospitality – DubaiJob DescriptionClub Lounge Agent – Guest Relations and Hospitality – Dubai Position Overview Accor is seeking a polished and service-focused Club Lounge Agent to join the Club Mill sime team at Sofitel. This role is essential in delivering personalized, seamless service to premium guests, maintaining high standards of discretion, and supporting Lounge operations. If you are passionate about hospitality and thrive in guest-facing roles, this is your opportunity to shine in a world-class setting. Employment Overview Job Location: Dubai, United Arab EmiratesIndustry: HospitalityFunction: Guest Services / ConciergeGender: AnyCandidate Nationality: AnyCandidate Current Location: UAE preferredJob Type: Full Time Key Responsibilities * Answer guest calls using correct telephone etiquette in accordance with Sofitel standards* Maintain complete confidentiality and respect guest privacy at all times* Coordinate day-to-day guest service activities with butlers and Club Mill sime Lounge Supervisor* Step in to support or substitute the Lounge Supervisor as required* Escalate serious guest issues to the Lounge Supervisor, Club Mill sime Manager, Duty Manager, or Front Office Manager* Record all guest feedback, complaints, and service requests accurately* Update guest profiles daily with preferences, likes, and dislikes to personalize service* Participate in daily briefings and ensure a smooth handover between shifts* Share daily highlights and service opportunities with the Lounge Supervisor* Foster positive communication with other departments for seamless guest experiences Candidate Requirements * Previous experience in a guest services or lounge role within a luxury hotel environment preferred* Excellent telephone manners and communication skills* Discreet and professional demeanor with high attention to guest privacy* Strong organizational skills and ability to handle multiple tasks simultaneously* Familiarity with hotel systems and guest profile management* Ability to work varied shifts, including evenings, weekends, and holidays* Fluency in English; knowledge of additional languages is a plus* Strong interpersonal and coordination skills
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