Arbitration Place
About us
Arbitration Place is a world leader in Dispute Resolution Services. Our work climate is professional, fast-paced and rewarding. Arbitration Place; an all-encompassing approach.
We are growing quickly and are ready to hire as soon as we find the perfect fit. Work is hybrid Monday to Friday. Salary commensurate with experience.
The Virtual Case Manager (VCM) acts as the face of Arbitration Place providing the highest level of customer service and support for (legal) dispute resolution services. The VCM organizes and moderates all aspects of a virtual and onsite proceeding using secure virtual platforms. They will resolve real time technical challenges to ensure a smooth and effective proceeding for the client.
Job description
Responsibilities:
• Correspond with participants to canvas dates to schedule pre-proceeding technical rehearsals.
• Gather requirements as they pertain to the case.
• Set-up SharePoint document management and sharing capabilities for use by the parties.
• Host technical rehearsals using video conferencing software to identify opportunities for improvement in advance of proceeding.
• Operate and troubleshoot video-conferencing software and hardware.
• Launch virtual proceeding.
• Manage participants and admit from waiting room.
• Assign participants to breakout rooms.
• Screen share documents and record proceeding.
• Troubleshoot and assist participants when facing difficulties using the platform in real time.
• Manage expectations based on service agreement.
• Escalate proceeding challenges as required.
Job Type: Casual
Pay: From $25.00 per hour
Schedule:
• Day shift
• Monday to Friday
Education:
• Bachelor’s Degree (preferred)
Experience:
• Customer service: 1 year (preferred)
• Bilingual (French) preferred
Work Location: Hybrid remote in Toronto, ON M5H 2R2 and/or Ottawa K1P 1A4
Job Types: Part-time, Casual
Pay: From $25.00 per hour
Schedule:
• Day shift
• Monday to Friday
Experience:
• Customer service: 2 years (preferred)
• Virtual meeting hosting: 2 years (preferred)
• Legal industry: 1 year (required)
Language:
• French and/or Spanish (required)
Work Location: Hybrid remote in Toronto, ON M5H 2R2
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