Regional Group
Company Overview:
Regional Group, headquartered in Ottawa, Ontario, Canada, is a trusted real estate and property investment firm with a legacy spanning over 60 years. The company specializes in real estate development, asset and property management, construction, acquisitions, and real estate advisory services. With deep roots in the National Capital Region, Regional Group is known for its commitment to building thriving communities, delivering financial value, and driving sustainable growth across residential, commercial, and industrial portfolios.
The firm’s vertically integrated structure allows it to manage every stage of a project—from sourcing and acquisition to planning, development, leasing, and long-term asset management. Regional Group is also the developer behind The Mastercraft Group, a division focused on modern residential developments, including award-winning condominiums and mixed-use projects.
Guided by principles of integrity, innovation, collaboration, and client focus, the company operates with a mission to create spaces that meet evolving market needs while enhancing the quality of life for residents and tenants. Regional Group partners closely with public and private stakeholders and maintains a strong track record in urban revitalization, environmental stewardship, and long-term investment performance.
Current Job Opportunities – Ottawa, ON (Regional Group)
| Job Title | Location | Estimated Salary (CAD/year) |
|---|---|---|
| Project Manager – Real Estate Development | Ottawa, ON | 90,000–120,000 |
| Property Manager – Commercial Portfolio | Ottawa, ON | 75,000–95,000 |
| Financial Analyst – Real Estate Investments | Ottawa, ON | 70,000–90,000 |
| Leasing Coordinator – Retail & Office | Ottawa, ON | 50,000–65,000 |
| Site Superintendent – Residential Projects | Ottawa, ON | 85,000–110,000 |
Job description
IT Support Analyst
About Us:
At Regional Group, we’re not your typical real estate company – we’re innovators, leaders, and trailblazers with over six decades of experience shaping the real estate landscape in the National Capital Region. Today, we boast a $5+ billion pipeline of commercial, mixed-use, and residential projects in various stages of development in Ontario and Quebec. Additionally, our management portfolio includes over 2.9 million square feet of commercial space and 2,000 residential units. Through our homebuilding division, eQ Homes, we consistently create visionary, award-winning communities that lead the way in home innovation and sustainable living initiatives.
Are you tech-savvy and passionate about solving IT challenges? Join us at the Regional Group as an IT Support Analyst. Reporting to the Senior Director, IT Strategy and Enterprise Solutions, you’ll play a vital role in supporting business objectives and projects, aligning with our overall company vision. Apply now to be part of our dynamic team!
About the Role:
As an IT Support Analyst, your primary responsibility is to provide efficient and effective technical support to the Regional Group and its affiliated companies. This entails assisting in achieving business objectives, ensuring project success, and aligning with the overall company vision through your expertise in IT support. With your critical thinking, professionalism, strong interpersonal, and exceptional organizational skills, you’ll play a pivotal role in our success.
Key Responsibilities:
General:
• Provide timely and friendly front-line IT support services to all Regional Group locations within the Ottawa region.
• Diagnose and troubleshoot hardware and software problems on desktops, laptops, and other devices.
• Utilize a centralized ticketing system to collect end-user incident reports, computer asset information, and other relevant data for the identification and resolution of IT-related problems.
• Collaborate with other IT Teams, vendors and consultants to address escalated support incidents.
• Contribute to the collection, recording, and upkeep of IT-related best practices, system configurations and diagrams, asset inventory, policies, and procedures.
• Maintain accurate documentation of IT systems, configurations, and user guides.
Create knowledge base articles to facilitate efficient issue resolution.
Technology/Vendor specific:
• Install, configure, and maintain end-user applications and devices (MS Office 365, Windows 10+, Mobile device management, IP telephony, helpdesk ticketing system, video conferencing).
• Configure and maintain domain-based Windows desktops and laptops (Windows 10+, Mac OS).
• Proficiency in Microsoft PowerShell Scripting
• Perform Adds/Moves/Changes for user accounts and basic troubleshooting in DNS/DHCP/DFS environments.
• Manage NTFS and file share security with Adds/Moves/Changes and basic troubleshooting.
• Provide support for end-users in TCP/IP, Ethernet, and wireless environments.
• Support networked printers and end-user peripheral devices.
• Offer basic support for the corporate phone system.
• Conduct network device log and policy analysis, general hardware upkeep and maintenance, and patch/update management as needed.
• Perform other technical tasks as required.
Business/Administrative specific:
• Execute additional administrative tasks as needed.
About You:
• Bachelor’s degree in Information Technology, Computer Science, or related field (preferred).
• Demonstrated proficiency with 2-3 years of technical support experience.
• Demonstrate expertise and certification in Microsoft Windows 10+ and proficiency with the MS Office Suite, including Office 365.
• Independent and proactive in identifying, reporting, and troubleshooting problems, with a commitment to providing excellent service.
• Demonstrate proficiency in maintaining accessibility through mobile devices for timely response.
• Excellent communication skills in English, both verbal and written.
• Friendly demeanour, highly responsive to end-user needs with exceptional customer service
• Detail-oriented with a focus on accuracy in work delivery.
• Highly organized with efficient time management skills.
• Strong work ethic and punctuality in attendance and meetings.
• Consistent adherence to professional attire and behaviour is required.
Why Join Us:
• We empower our people to strive for creativity, uniqueness, and distinction.
• We are actively pursuing portfolio growth opportunities, ensuring continuous development and advancement.
• We take pride in shaping real estate in Ottawa for over 60 years
• Enjoy competitive pay, incentives, and tuition reimbursement to support your personal and professional growth.
• Benefit from 15 paid vacation days plus additional PTO to ensure a healthy work-life balance.
• Thrive in a supportive environment with ample growth opportunities to nurture your career.
• Our driven values are Integrity, Commitment, Innovation, Attention, Balance, Gratitude, and Leadership.
Regional Group is an equal-opportunity employer dedicated to creating an inclusive and accessible workplace environment. We are committed to cultivating a workforce that mirrors the diversity of our community, including individuals with disabilities. If you require accommodation or support during any stage of our recruitment and selection process, we will collaborate with you to address your needs.
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