Marriott International, Inc
Company Overview
Marriott International, Inc., with a corporate and operational presence in Mississauga, ON, is part of the world’s largest and most respected hospitality company, encompassing more than 30 leading hotel brands across over 140 countries. In Canada, Marriott brands include Sheraton, Marriott Hotels, Delta Hotels, Westin, Courtyard, Residence Inn, and more—delivering exceptional guest experiences across luxury, premium, and select service tiers.
The Mississauga office supports a wide range of corporate functions, including operations, human resources, finance, sales and marketing, development, and IT, supporting Marriott-branded properties across Ontario and beyond. The city is also home to several Marriott-managed hotel properties that serve both business and leisure travelers given Mississauga’s proximity to Toronto Pearson International Airport and corporate hubs.
Marriott is a recognized leader in employee development, diversity and inclusion, sustainability, and workplace culture, consistently ranked among the world’s best employers. The company’s values—put people first, pursue excellence, embrace change, act with integrity, and serve our world—inspire its teams to grow personally and professionally while making a meaningful impact.
With its dynamic mix of in-hotel and corporate career paths, Marriott International in Mississauga offers unmatched opportunities in hospitality services, guest engagement, technology, and global operations.
Current Job Openings | Marriott International, Inc. • Mississauga, ON, Canada
| Job Title | Department | Salary Range (CAD) |
|---|---|---|
| Front Desk Agent | Guest Services | 18–22/hour |
| Housekeeping Supervisor | Housekeeping | 45,000–55,000/year |
| Food and Beverage Supervisor | Restaurant & Banquets | 46,000–60,000/year |
| Sales Coordinator | Sales & Events | 50,000–62,000/year |
| HR Generalist – Hotel Property | Human Resources | 55,000–70,000/year |
| Engineer I (Building Maintenance) | Facilities / Engineering | 22–28/hour |
Job description
JOB SUMMARY
Handles incoming leads for large groups (e.g.,0-50 room nights) and catering leads for hotels supported by the Canada Sales Office, in an assigned geographic area. Works with customers to align customer preferences with brand needs and actively up-sells each business opportunity to maximize revenues and drive customer loyalty. Verifies that business is turned over properly and in a timely fashion for quality service delivery. Drives customer loyalty by delivering service excellence throughout each customer experience.
CANDIDATE PROFILE
Education and Experience
Required:
• High school diploma or GED; 4 years experience in the sales and marketing, guest services, front desk, or related professional area.
OR
• 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 2 years experience in the sales and marketing or related professional area.
Preferred:
• Experience selling large group business experience, either at a property or in a sales office.
• Knowledge of the group sales process for all brands and how to close a sale.
• Team-based selling experience.
• Hospitality Management Degree.
CORE WORK ACTIVITIES
Managing Sales Activities
• Responds in a timely manner to incoming large group/catering opportunities that are within the parameters of the Group Sales team within the Sales Office.
• Refers opportunities to appropriate sales associate if business is outside the Group Sales parameters.
• Understands the overall market (e.g., competitors’ strengths and weaknesses, economic trends, supply and demand) and how to sell against them.
• Verifies that business booked is within hotel parameters.
• Closes the best opportunities for each property based on market conditions and individual property needs.
• Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).
• Transfers accurate, complete, and timely information to property in accordance with brand standards.
• Up-sells each business opportunity to maximize revenue for individual properties.
• Understands and utilizes company marketing initiative/incentives to close on business.
• Follows up on opportunities uncovered by sales executives.
• Implements process improvements and best practices.
• Leverages other Group Sales resources and administrative/support staff to achieve related revenue goals.
• Works with customers to align customer preferences with brand needs and actively up-sells each business opportunity to maximize revenues and drive customer loyalty.
• Verifies that business is turned over properly and in a timely fashion for quality service delivery.
• Handles incoming leads for groups (e.g.,0-50 room nights).
• Performs other duties, as assigned, to meet business needs.
Building Successful Relationships
• Works collaboratively with other sales channels (e.g., Market Sales, on-property resources) to establish coordinated sales efforts that are complementary and not duplicative.
• Drives customer loyalty through excellent customer service throughout the sales process.
• Serves the customer by understanding their needs and recommending appropriate features and services that best meet their needs.
• Builds and strengthens relationships with existing and new customers to enable future bookings.
• Builds and maintains strong working relationships with key internal and external stakeholders.
• Creates clear expectations for customers and properties throughout the sales process.
• Resolves guest issues that arise as a result of the sales process.
• Brings issues to the attention of Property and Group Sales leadership teams as appropriate.
The salary range for this position is $64,000 to $87,000 annually.
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Notification to Applicants: Central Canada Sales Office takes seriously its obligations under the applicable provincial legislation and will provide accommodations to job applicants needing assistance. If you require an accommodation in relation to this job posting, our online application or an interview, please call 905-366-5227 or email CanadaApplicationAccommodation@marriott.com and a member of our Human Resources team will respond to your request. Please note that this phone number and email are only for those individuals who would like to request an accessibility accommodation as part of the recruiting process.
Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
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To apply for this job please visit careers.marriott.com.