Civil Service
Job description
Company Overview – UK Civil Service (Birmingham)
The UK Civil Service in Birmingham plays a vital role in delivering government services with integrity, neutrality, and purpose. Innovation drives its approach—teams such as DWP Digital use agile methods and modern technologies to build user‑centric digital systems for millions across the country jobsite.co.uk+2totaljobs.com+2totaljobs.com+2. The Civil Service continuously refines processes through apprenticeship initiatives like the newly launched Birmingham-based scheme that promotes greater accessibility and skill diversity thetimes.co.uk.
Customer focus is paramount—roles such as HMCTS CTSC Support Officers streamline public interactions and ensure justice services are delivered smoothly justicejobs.tal.net+2justicejobs.tal.net+2justicejobs.tal.net+2. Despite criticism around bureaucracy and pay, civil servants emphasize strong work–life balance, defined‑benefit pensions, and a genuine sense of serving the public good reddit.com+1totaljobs.com+1.
On sustainability and values, while formal environmental strategies are managed centrally, Birmingham offices participate in relocation and decentralization efforts aimed at regional equity. Plans to shift thousands of roles out of London by 2030, including to Birmingham, highlight commitment to regional growth and efficient use of resources ft.com+1thetimes.co.uk+1.
With values like impartiality, collaboration, and stewardship of taxpayer resources at its core, the Civil Service in Birmingham fosters diverse, inclusive, and career‑developing environments—serving both local communities and national priorities.
Current Civil Service Jobs – Birmingham
| Job Title | Department/Agency | Annual Salary (GBP) |
|---|---|---|
| Qualified Advisory Accountant | HMRC | £56,344 (+ pension £16,322) en.wikipedia.org+12jobsite.co.uk+12glassdoor.co.uk+12 |
| Senior Economic Advisor | Department for Transport | £54,857 (+ pension £15,892) |
| Senior DevOps Engineer | DWP Digital | £55,557–£78,517 (+ pension ~£16k) |
| CTSC Support Officer | HM Courts & Tribunals Service | £20,965–£21,775 (Grade AO) |
| Operational Support Grade | HMP Birmingham (MoJ) | £23,226 |
Job summary
Do you want to be part of an energetic, innovative team and bring your skills to one of the biggest changes to the administration of the Civil Service in decades?
Were looking for people who are flexible, intuitive and are comfortable taking high levels of volume, speed and complexity in their stride.
A number of exciting new roles have come up in the Synergy Programme, a cross-departmental group formed in response to Government Business Services request for individual departments to group together in clusters to drive efficiencies, increase buying power and improve the quality of shared service to our end users our people.
The Synergy Programme is the largest of five departmental clusters, comprising the Ministry of Justice, Department for Work and Pensions, Department for the Environment, Food and Rural Affairs and the Home Office. The Department of Work and Pensions hosts the Synergy Programme. Your work will impact the procurement arrangements for the next 15 years, impacting over 50% of all Civil Servants thats 230,000 people across the four departments and arms length bodies.
Success of the Programme is crucial as Civil Servants rely on shared services to provide business critical tools in human resources, finance, payroll, and procurement. It affects everything we do, from joining a department as a new starter, the way we claim for expenses, how we buy goods and services such as our laptops and canteen provisions, to the way we receive our pensions when we retire.
If youre someone who can use your experience to streamline procurement to drive out error, waste, and duplication we want to hear from you. But most importantly, were looking for applications from people who can also demonstrate a passion for our core ambition – delivering a once in a generation, transformed service that Civil Servants will use as a result of the Synergy Programme.
Job description
Whilst no 2 days will be the same, your duties will include:
• Provide operational ownership, influence and management throughout the life of contracts.
• Maintain a live Contract Management Plan (CMP) and ensure all associated trackers (risks, issues, variations, performance) are kept up to date.
• Support the Head of Contract Management by owning the contractual relationship between Synergy and Suppliers.
• Offer exceptional customer service to internal and external stakeholders, to build strong links and understand cross-cutting issues, whilst contributing towards their resolution.
• Act as a central point of contact and source of information for operational stakeholders and end users.
• Identify opportunities for continuous improvement in all aspects of contracts.
• Develop and maintain supplier performance dashboards (Excel or Power BI), reporting monthly to programme governance boards.
• Performance management of the achievement of qualitative and quantitative standards against mutual key performance indicators.
• Ensuring the timeliness and accuracy of supplier data entry and returns.
• Provide advice on contract management practices, providing guidance and insights to manage and develop key supplier relationships.
• Financial management of contracts, working with Finance and Commercial colleagues to ensure forecasts are accurate and spend is accurate against supplier delivery.
• Ensuring contract changes are appropriately controlled and supporting stakeholders through the correct governance channels.
• Support exit and transition planning, ensuring all exit-related obligations are documented, risk-assessed, and monitored through governance.
Person specification
Essential
• Experience of contract management, and experience of delivering ongoing contract management in a complex environment (Lead Criteria).
• Experience managing end-to-end contract performance and variation control across high-value digital or ERP-related contracts.
• Ability to lead and maintain Contract Management Plans (CMPs), trackers, and governance documentation.
• Skilled in performance reporting (Excel/Power BI) and interpreting KPIs to drive corrective action.
• Effective cross-functional working with Commercial, PMO, Legal, and Finance to resolve complex contract issues.
• Strong communications skills, to effectively challenge assumptions and influence direction, with the ability to build consensus across a large and diverse group of stakeholders.
• Evidence of critical problem solving and issue resolution in a fast-paced and often ambiguous environment.
• Previous experience in a contract or supplier management role and experience of providing strategic direction and leadership.
• Previous experience of managing the delivery of a wide range of services.
• Good commercial acumen with experience of projects involving procurement activity.
• Willingness to undergo the Cabinet Office Contract Management Programme to obtain a minimum of Foundation accreditation.
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