Constellation Platinum Midlands
Job description
Company Overview – Constellation Platinum Midlands, Birmingham
Constellation Platinum Midlands is a distinguished division of Compass Group UK & Ireland, specializing in elite hospitality staffing for prestigious venues across Birmingham—such as Aston Villa FC and Edgbaston Stadium. It delivers innovation by offering a flexible-working model that empowers its handpicked team to select assignments at high-end events. This model fosters both work–life balance and operational excellence. The company invests in continuous enhancement through masterclasses and advanced training in service standards, health and safety, hygiene, and leadership, ensuring staff remain at the forefront of hospitality trends adzuna.co.uk+9jobs.constellation.co.uk+9breakroom.cc+9.
Customer focus lies at the core of the business. Constellation Platinum prioritizes creating memorable guest experiences through personalized, premium service. Whether in fine-dining suites or luxury event spaces, their teams excel in wine pairing, food service, and guest relations, aiming for flawless execution every time .
Sustainability is embedded in their practices by minimizing waste and supporting local supply chains through venue partnerships. The company values integrity, professionalism, collaboration, and guest-centricity, forming a culture that educates and inspires staff to thrive in refined hospitality settings.
Current Job Openings – Constellation Platinum Midlands, Birmingham
| Job Title | Location | Pay Rate |
|---|---|---|
| Experienced Fine Dining Waiter | Aston Villa FC | £13.25/hour |
| Experienced Bartender | Aston Villa FC | £13.25/hour |
| Lead Hospitality Manager / Supervisor | Aston Villa FC | from £18/hour |
| Front-of-House Waiter | Edgbaston/B’ham City FC | £12.60/hour |
| Front-of-House Supervisor | Edgbaston Stadium | £12.60/hour |
Lead Hospitality Manager – Join Our Premier Matchday Team
Location: Aston Villa Football Club, Birmingham
Season: 2024/2025
Are you an inspiring leader with a passion for high-end hospitality? Constellation Platinum, a premium brand within Compass Group, is searching for a dynamic Lead Hospitality Manager to head our elite hospitality operations at Aston Villa Football Club. If you’re ready to take charge of an exceptional team, manage high-energy matchday experiences, and make an impact at one of the UK’s most iconic football venues, we’d love to meet you!
Why This Role?
• Influence & Impact: Drive top-notch service delivery in a venue that sees thousands of guests, ensuring every matchday is memorable.
• Flexibility & Balance: Enjoy control over your schedule and work at Aston Villa’s most high-profile events with a team of passionate hospitality professionals.
• Exceptional Development Opportunities: Participate in specialized training across Health & Safety, Hygiene, and Leadership, plus exclusive masterclasses to refine your management and service skills.
• Competitive Rewards: Attractive pay, paid weekly, and recognition for leading a world-class team in a fast-paced environment.
The Role
As our Lead Hospitality Manager, you’ll play a pivotal role in overseeing matchday operations, setting the tone for an excellent guest experience, and inspiring a team of dedicated hospitality staff. Your responsibilities include:
• Matchday Operations: Coordinate and oversee the setup, service, and breakdown for premium dining areas, ensuring quality and efficiency at every turn.
• Team Leadership: Manage and motivate a team of managers and staff, conducting pre-shift briefings, setting goals, and fostering an upbeat and professional environment.
• Client & Guest Engagement: Engage directly with clients, VIPs, and guests to ensure service excellence and resolve any issues with efficiency and poise.
• Strategic Planning: Work with senior management to meet service and revenue targets, maintain stock, and optimize operations for each event.
Key Qualities We’re Looking For
• Seasoned Leader: At least 3-5 years of experience in hospitality management, ideally in a high-volume or premium setting.
• Exceptional Communicator: A natural communicator with the ability to engage, motivate, and manage relationships across all levels.
• Calm & Composed: Able to think on your feet and stay calm under pressure, with strong problem-solving skills.
• Guest-Centric: An unyielding commitment to delivering an unforgettable guest experience.
• Flexible & Reliable: Available for the majority of Aston Villa’s home matchdays for the season and flexible in adapting to a dynamic schedule.
Why You’ll Love Working with Us
• Be part of the excitement: Aston Villa’s matchdays are packed with energy, and you’ll be at the center of it.
• Lead with impact: Manage an exceptional team, making a real difference in one of the country’s most celebrated stadiums.
• Develop your skills: With ongoing training and access to masterclasses, you’ll continue to grow and lead with confidence.
• Competitive Compensation: Weekly pay that reflects your skills, expertise, and dedication.
Ready to Lead? Apply Now!
Complete our short application form, and our recruitment team will be in touch. If successful, you could start making an impact as our Lead Hospitality Manager in just a few days!
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To apply for this job please visit jobs.constellation.co.uk.